FREQUENTLY ASKED QUESTIONS

Here are our most frequently asked questions that our valued customers have asked us in the past.
If you have a question not listed below, simply get in touch and ask!

What experience does Giraffe have?

We specialise in all forms of refurbishment and building. Our tradesmen have been doing refurbishments, loft conversions and extensions, painting and decorating, bathroom fitting, kitchen fitting and much more for over 10 years. Our team of 18 consists of a variety of experts including master builders, qualified plumbers and electricians with a combined experience of over 200 years

How do I arrange for a quotation?

Call our office on 0191 2091189 and arrange for one of our team to visit your property. Visits are usually carried out between 7am and 5pm Mon-Fri and occasionally at weekends.

You will then receive a written quote within about 7 days.

Are you insured to carry out work on my premises?

Yes, we have full liability insurance up to 2 million pounds to cover us for all works undertaken.

What Guarantees do Giraffe Offer?

Giraffe offer a 12 month guarantee on all work carried out, this can be extended by an insurance backed guarantee through the FMB Trustmark Scheme – ask for further details.

Can I get references for completed loft conversions, extensions or refurbishment?

Yes, once we have done the initial estimate we will also provide ample references should you request it. You can also see our Gallery for completed work.

Do you handle plumbing and electrical works?

Yes we handle everything with our own teams of experienced tradesmen.

How do I pay for my projects?

For projects of under £2000 we accept payment on completion.

For projects of £2000 to £5000 we ask for 50% of contract value after one working week, 40% on completion and 10% after snagging.

For projects £5000 and over the contract value is split over the contract length on a weekly basis with a £500 retainer payable after snagging.

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Testimonials

Dear Steve,

I would like to express my thanks to you and the team for a first class job carried out efficiently with a friendly and considerate approach.

Mrs. S – Killingworth